Frequently Asked Questions

We have multiple options available for you to book with us! Easily select the service you would like to book on our Online Appointments Page and follow the prompts. You can also text or call 503-717-2191 or email at contactus@salononbroadway. All appointments require a deposit in order to secure timeslot. 

There’s is ample on street parking around our location.

Our professional products have undergone extensive revisions to incorporate the latest technology along side using ingredients not derived from animal sources. Our professional product line is at the forefront of securing animal friendly actions for provision and testing across the globe. From L’Oréal:

We believe that there are effective non-animal ways to ensure the safety of cosmetic products.  Over 40 years ago, L’Oréal pioneered the development of human reconstructed skin that can be used to evaluate how cosmetic ingredients and products behave on human skin. We currently manufacture different types of reconstructed human skin in our Episkin labs in France, China and Brazil – and we make this technology available to governments, organizations and other companies for testing purposes, so that they don’t have to test on animals.

In addition to our skin models, we have many non-animal predictive assessment tools, such as molecular modelling, expert toxicology systems, imaging techniques and many more. Our scientists continue to pioneer new non-animal methods and technologies, including artificial intelligence, in our labs across the world.

We accept all major forms of credit and debit cards as well as Pay-Pal for our online and in-person payments.

Any appointment canceled or rescheduled within a 24-hour timeframe from the scheduled appointment time is subject to a minimum cancellation fee of $25 for the first hour, with an additional $20 for each subsequent hour of service scheduled. This includes appointments that are adjusted by 15 minutes to three-quarters of an hour, which will be counted as an additional hour.

Easily log in to your salon account on this website and go to the Bookings page, there you will be able to manage and reschedule your appointments. You can also text or call us at 503-717-2191 or email contactus@salononbroadway.com for assistance with rescheduling or appointment cancellation.

We do not offer gift cards at this time. However we will accept prepayment of a scheduled service you can even schedule on behalf of another. For assistance with this please text or call us at 503-717-2191 or email contactus@salononbroadway.com

All online order take 3-5 business days for handling and up to 7 days depending on your location for delivery thereafter. 

At Salon on Broadway, we strive to establish a kind and respectful relationship with our customers, and we are committed to ensuring your satisfaction with our professional products and services. Please review our refund policy below:

1. Guarantee of Exchange: All professional products and services are guaranteed for exchange if you are unsatisfied with either. We do not offer cash or card refunds. Our guarantee is based on the exchange of the product or the provision of an equivalent service to address your concerns.

2. Product Return and Exchange: If you purchased a product online and wish to return it for an exchange, please note that the new shipping charges for the replacement product will need to be paid to process the return. In-person exchanges can be done without incurring any additional shipping charges.

3. Processing Time: We require up to 7 business days to process any returns for exchange once the returned item is received.

We value your satisfaction and will make every effort to address any issues you may have with our products or services. Our aim is to ensure that you have a positive experience with Salon on Broadway. If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us.

We would greatly value and appreciate your feedback and participation with our page Blog: Trends, Tips and Ideas! From further questions, insight, topics and even a writing of your own we would love to receive it and most importantly address and incorporate it on our page! Please email us at contactus@salononbroadway with any  and all details you wish to participate further.

When booking for a virtual consultation our scheduling system will automatically create a private Zoom meeting for the time requested. We can however accommodate with FaceTime or telephone when this time comes if you need, prefer or we encounter any technical difficulties. If you would prefer FaceTime or Telephone, please text or call us at 503-717-2191 or email us at contactus@salononbroadway.com once scheduled to let us know you if so.

We would love your feedback as well as your time to review your experience. We have a Google and Yelp page easily found by searching for Salon on Broadway.

Our building has professional cleaning in all common areas 6 days a week and the salon interior as well as all tools are throughly cleaned and sanitized between every client. We encourage you to wear a mask if that makes you comfortable and we will also be happy to wear a mask if requested. 

If there is not a time available when you are looking for services you can text us at 503-717-2191 or email us at contactus@salononbroadway.com to add your name to our cancellation list. Additionally you can request immediate and urgent assistance to obtain services for a $250 fee, we will be happy to accommodate your needs before or after our regular schedule for a day, and can be as fast as same day up to 48 hours of your request. Please also call, text or email to make this request.

You must be 18 years or older to receive any salon service unless accompanied by a parent or legal guardian to provide approval of your appointment request. We do not provide Color Services for anyone under the age of 16, even with parent or legal guardians approval. 

As long as time on our schedule allows you can easily add multiple services into one visit at the salon. Once you have selected a service and chosen the time and day, our online booking system has an option at the bottom of the page to add more services. Upon clicking on that option you will be taken back to all services to select another.  

Yes!

We recommend booking virtual consultation with us to provide scheduling needs for large groups or bridal parties. However you may also text or call 503-717-2191 or email us at contactus@salononbroadway.com to provide us with your request, and we will do our best to assist you.

We use L’Oréal Professional products for color, treatments and styling. We can match any color formulation to our line. However if you specifically want a certain type of color you may bring it with you or we can special order that particular item or items, though depending on type of service this may encounter an additional cost.

Yes, there are recommended aftercare instructions for salon services. Here are some highly advisable aftercare instructions:

Hair Color or Highlights:

- After getting your hair colored or highlighted, it's important to avoid washing your hair for 48-72 hours. This allows the color to fully set and helps in retaining its vibrancy.

- To maintain the color and prevent it from fading, it's recommended to use color-safe shampoo and conditioner specifically formulated for colored hair. These products are gentler and help preserve the vibrancy of the color for a longer period.

- Additionally, it's advisable to minimize your hair's exposure to direct sunlight and chlorine, as these can contribute to color fading. If you're planning to spend time outdoors, consider wearing a hat or using UV protection products specifically designed for hair.

- When using styling tools such as flat irons or curling wands, it's essential to apply heat protection products to your hair beforehand. These products help minimize damage caused by excessive heat and keep your hair healthy and shiny.

Haircut or Styling:

- To maintain the desired look and style of your haircut, it's important to follow the recommendations provided by your stylist regarding styling products and techniques. They can suggest the best products suited for your hair type and the desired outcome.

- Avoid excessive heat styling, such as using hot tools like blow dryers or straighteners frequently, as it can lead to dryness and damage. Opt for air-drying whenever possible or use low heat settings on styling tools.

- Regularly trimming your hair is essential for maintaining the shape and preventing split ends. It's recommended to schedule regular appointments with your stylist for trims, as this helps to keep your hair healthy and prevents further damage.

All of our color services include options for retouch and customization. We encourage you to select the service that best matches your current needs. If we have recently provided services and you are looking for further details to be addressed you can simply text or call us at 503-717-2191 or email us at contactus@salononbroadway.com and we will be happy to assist you in scheduling a time to return so we may ensure your satisfaction.

We are able to provide a sample of most products used and sold in our salon. We can only offer this option by visiting our location in person. You can arrange a time with us to pick up or we can do this for you during your scheduled appointment time. Feel free to give us a text or call at 503-717-2191 or email us at contactus@salononbroadway.com 

Please call or text us at 503-717-2191 or email us at contactus@salononbroadway.com to request an exchange of any product. Exchanges made in person will not encounter additional charges however for online purchases, new shipping charges may apply. For services performed we are happy to provide further detail that on the rare circumstance may have been missed during your initial appointment. Please follow the same process mentioned for exchange to make this type of request.

We highly encourage you to search for and find photos of your desired look before your appointment, however our stylist can assist you with this during your appointment or consultation if needed. You may also share these with us before your scheduled visit by text to 503-717-2191 or by email at contactus@salononbroadway.com